General Terms & Conditions
Terms and Conditions
1. Introduction
1.1 This website can be accessed at www.ladyoflight.co.za and is owned and operated by Lady of Light Pty Ltd (Lady of Light, "we", "us" and "our").
1.2 These website terms and conditions govern the ordering, sale and delivery of goods and the use of the website.
1.3 These terms and conditions are binding and enforceable against every person that accesses or uses this website ("you", "your" or "user"). By using the website you acknowledge that you have read and agree to be bound by these terms and conditions.
1.4 The website allows you to shop online for an extensive range of spiritual and esoteric goods.
​
2. Important Notice
2.1 These terms and conditions apply to users who are consumers for the purposes of The Consumer Protection Act 68 of 2008 ("CPA").
2.2 These terms and conditions contain provisions that:
2.2.1 may limit the risk or liability of Lady of Light; and/or
2.2.2 may create risk or liability for the user; and/or
2.2.3 may compel the user to indemnify Lady of Light; and/or
2.2.4 serves as an acknowledgement by the user of a fact
2.3 Your attention is drawn to these terms and conditions because they are important and should be carefully noted.
2.4 If there is any provision in these terms and conditions that you do not understand, it is your responsibility to ask Lady of Light to explain it to you before you accept the terms and conditions or continue using the website.
2.5 Nothing in these terms and conditions is intended to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Lady of Light in terms of the CPA.
2.6 Lady of Light permits the use of this website subject to the terms and conditions. By using this website in any way, you shall be deemed to have accepted all the terms and conditions unconditionally. You must not use this website if you do not agree to the terms and conditions.
2.7 These terms and conditions are divided into :
Part A - Orders and Sales
Part B - Privacy Policy
Part C - General Legal Terms
​
3. Returns
Please refer to our Returns Policy for more information about returns and refunds. Please note that the Returns Policy forms part of the terms and conditions.
​
PART A - ORDERS AND SALES
4. Use of the Website
4.1 By using the website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) years or if you are not legally permitted to enter into a binding agreement, then you may use the website only with the permission and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these terms and conditions and to be liable and responsible for you and all your obligations under these terms and conditions.
4.2 You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the website.
4.3 You may not use the website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
4.4 You may not in any way display, publish, copy, print, post or otherwise use the website and/or the information contained herein without the express prior written consent of an authorized company representative.
​
5. Conclusion of sales and availability of stock
5.1 Users (customers) may place orders for goods, which Lady of Light may accept or reject. Whether or not Lady of Light accepts an order depends on the availability of goods and receipt of payment or payment authorization by Lady of Light for the goods.
5.2 Orders may not be cancelled after receipt of payment of the goods by Lady of Light. After dispatch of your goods, you may cancel the sale only in accordance with the Returns Policy.
5.3 Placing goods in a shopping basket without completing the purchase cycle does not constitute
an order for such goods, and as such, goods may be removed from the shopping basket if stock is no longer available. You cannot hold Lady of Light liable if such goods are not available when you complete the purchase cycle at a later stage.
5.4 You acknowledge that stock of all goods on offer is limited. In the case of goods for sale, Lady of Light will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the website. However, we cannot guarantee the availability of stock. When goods are no longer available after placing an order, Lady of Light will notify you and you will be entitled to a refund of the amount paid by you for such goods.
​
6. PAYMENT
6.1 We are committed to providing secure online payment facilities.
6.2 Payment can be made for goods via:
6.2.1 Credit card. Where payment is made by credit card, we may require additional information in order to authorize and/or verify the validity of payment. In such cases we reserve the right to withhold delivery until such time as the additional information is received by us and authorization is obtained by us for the amounts due. If we do not receive authorization, your order for the goods will be cancelled. You warrant that you are fully authorized to use the credit card supplied for the purposes of paying for the goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the website.
6.3 Once you have selected your payment method and you accept these terms and conditions, you will be directed to a link to a secure site for payment of your order.
​
7. DELIVERY OF GOODS
7.1 Lady of Light offers one method of delivery of goods to you, which is via courier. Please see details of our delivery and shipping terms and conditions as detailed in our delivery section and which forms part of the terms and conditions.
​
8. ERRORS
We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of goods on the website. However, should there be any errors of whatsoever nature on the website (which are not due to our gross negligence), we shall not be held liable for any loss, claim or expense relating to a transaction based on any error, save - in the case of any incorrect purchase price - to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.
​
9. SITE PROMOTIONS
From time to time Lady of Light will run promotions. These promotions will either be on selected products and services. For each promotion there will be specific terms and conditions.
​
PART B - PRIVACY POLICY
10. We respect your privacy and will take all reasonable measures to protect it, as more fully detailed in our Privacy Policy section which forms part of the terms and conditions.
​
PART C - GENERAL LEGAL TERMS
11. Changes to these terms and conditions
11.1 Lady of Light may, in its sole discretion, change any of these terms and conditions at any time
It is your responsibility to regularly check these terms and conditions and ensure that you are satisfied with any changes made. Should you not be satisfied, you must not place any further orders on, or in any other way use the website.
11.2 If you use the website after such amended terms and conditions have been displayed on the website, you will be deemed to have accepted such changes.
​
12. ELECTRONIC COMMUNICATIONS
When you visit the website or send emails to us, you consent to receiving communications from us or any of our affiliates electronically in accordance with our Privacy Policy.
​
13. OWNERSHIP AND COPYRIGHT
13.1 The contents of the website, including any material, information, data, software, icons, text, graphics, lay-outs, images, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated on this website ("Website Content") are protected by law. The website content is the property of Lady of Light, its advertisers, and/or sponsors and/or is licensed to Lady of Light.
13.2 Any use, distribution or reproduction of the website content is prohibited unless expressly authorized in terms of these terms and conditions or otherwise provided for by law.
13.3 Where any of the website content has been licensed to Lady of Light or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes and you agree to comply with such third party terms and conditions.
​
14. DISCLAIMER
14.1 The use of the website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the website or reliance on any information on the website.
14.2 Whilst Lady of Light takes reasonable measures to ensure that the content of the website is accurate and complete, Lady of Light makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, availability or functionality of the website.
14.3 Lady of Light makes no warranty, whether express or implied, that the information or files available on the website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardize or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software, any handset or mobile device in any way. Lady of Light thus disclaims all liability of any nature whatsoever arising out of or in connection with your access to or use of the website.
14.4 Notwithstanding the fact that the website may refer to or provide links to third party websites, your use of such third party websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential arising form your use of such third party websites or your reliance on any information contained thereon.
​
15. LIMITATION OF LIABILITY
16.1 Lady of Light shall not be liable for any direct, indirect, incidental, special or consequential loss or damages which might arise from your use of, or reliance upon, the website or the content contained in the website; or your inability to use the website, and/or unlawful activity on the website and/or any linked third party websites.
16.2 You hereby indemnify Lady of Light against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website and/or any linked third party website.
​
17. AVAILABILITY AND TERMINATION
17.1 We will use reasonable endeavors to maintain the availability of the website, except during maintenance periods, and reserve the right to discontinue providing the website or any part thereof with or without notice to you.
17.2 Lady of Light may in its sole discretion terminate, suspend and modify this website, with or without notice to you. You agree that Lady of Light will not be liable to you in the event that it chooses to suspend, modify or terminate this website other than for processing any orders made by you prior to such time and to the extent possible.
17.3 If you fail to comply with your obligations under these terms and conditions, including any incident involving payment of the price of an order for any goods or service, and you fail to remedy such failure within 7 (seven) days of notice to you by us, this may (in our sole discretion) lead to a suspension of your access to the website without any prejudice to any claims for damages or otherwise that we may have against you.
​
18. Governing law and jurisdiction
These terms and conditions and our relationship and/or any dispute arising from or in connection with these terms and conditions shall be governed and interpreted in accordance with the laws of The Republic of South Africa.
Delivery
Lady of Light offers fast and reliable door to door delivery in South Africa and free delivery for all orders over R 750. All orders are shipped from KZN in South Africa via The Courier Guy.
1. Some items (heavy or large, based on volumetric weight) may carry additional delivery charges. Standard delivery charges are as follows and are subject to change as and when applicable.
0 - 5kg R 99
6 - 15kg R 150
2. On acceptance of your order, Lady of Light will deliver the goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment ("Delivery Period"). We will notify you if we are unable to deliver the goods during the Delivery Period. You may then within 7 (seven) days of receiving such notification elect to whether or not cancel your order for the goods. If you elect to cancel your order, we will reimburse you for the purchase price.
3. Please make careful note of the non-refundable delivery charges as and when applied to returns and exchanges as set out in our Returns Policy.
4. Lady of Light is not responsible for delays in delivery due to unforeseen circumstances, such as natural disasters or delivery company strikes.
Returns Policy
1. Lady of Light accepts the return of goods purchased on our website provided that they are unopened, unused and in their original condition and packaging. Goods must be returned within 5 (five) days from the date of delivery. In the event of you returning your item/s, we will issue a refund of the price you paid for the item less the applicable courier collection charge. Please note that you will be responsible for the courier collection charge when making a return. Courier costs are non-refundable unless your item was shipped incorrectly due to error by Lady of Light. We are not responsible for items lost on return shipment.
You can choose a store credit or refund which will be made via bank transfer.
Exchanges are welcome on goods unless otherwise indicated on the website. Exchanges can be made, provided we have stock of the item requested. Please note that the courier costs incurred for exchanges are two costs dependent on volumetric weight ( eg. cost of R 99 for items up to 5kg -- to send the item back to us and a further R 99 for us to resend you a new product).
We reserve the right to inspect the product to validate your return.
Should we accidentally deliver the incorrect goods to you, please notify us immediately and we will collect the goods from you at no charge. Once we have inspected the goods and validated your return, we will at your choice, deliver the product to you as soon as possible (if the correct product is still available) or credit your account with the purchase price of the product or refund you if that is your preference.
2. Products/Services that are not eligible for a refund, exchange or credit:
* General Reading
* Career Reading
* Love Reading
* Products that have been used and/or damaged by you
3. PRODUCTS DAMAGED ON DELIVERY
Should a product be damaged at the time of delivery/collection, please notify us. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair/replace the product as soon as possible (if such repair/replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Please note that refunds can take 1 - 4 business days to reflect in your account. Repairs and replacements could take longer, depending on parts/replacement availability.
4. DEFECTIVE PRODUCTS
We do our best to ensure that products we deliver to you are of a high quality and without defects.
The following will not be regarded as defects and will not entitle you to a return under this section 4:
* faults resulting from normal wear and tear
* damage arising from negligence, incorrect use of the product
* damage arising from electrical surges or air corrosion
* damage arising from failure to adequately care for the product
* damage arising from unauthorized alterations of the product